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Privacy Policy

Last Updated: December 2024

1. Introduction

Taramsys Limited ("we", "our", "us") is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website www.taramsys.com (the "Website") or engage with our services.

We are a company registered in England and Wales. Our registered office is at 20-22 Wenlock Road, London N1 7GU, United Kingdom.

For the purposes of UK data protection laws, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018, we are the data controller.

2. Information We Collect

2.1 Information You Provide to Us

We collect information you voluntarily provide when you fill out our contact form, request a consultation or quote, subscribe to our newsletter, communicate with us via email or phone, or enter into a contract with us for services.

This information may include: name, email address, phone number, company name, job title, project details and requirements, and any other information you choose to provide.

2.2 Information Collected Automatically

When you visit our Website, we automatically collect certain information, including IP address, browser type and version, operating system, referring website, pages visited and time spent on pages, date and time of visit, and click patterns and navigation paths.

2.3 Google Analytics

We use Google Analytics 4 (GA4) to analyse website traffic and usage patterns. Google Analytics collects information such as how often you visit our Website, which pages you visit, how long you spend on each page, your approximate geographic location (city/country level), and the website or search engine that referred you.

Google Analytics uses cookies to collect this information. You can opt out of Google Analytics by using the Google Analytics Opt-out Browser Add-on.

3. How We Use Your Information

3.1 To Provide Our Services

Respond to your enquiries and requests, provide quotes and proposals, deliver contracted services, communicate about project progress, and provide technical support.

3.2 To Improve Our Website and Services

Analyse website usage and trends, improve website functionality and user experience, develop new services and features, and conduct research and analysis.

3.3 To Communicate With You

Send service-related communications, respond to your comments and questions, send marketing communications (with your consent), and notify you of changes to our services or policies.

3.4 To Comply With Legal Obligations

Meet our legal and regulatory requirements, respond to legal requests and prevent harm, and protect our rights and property.

4. Legal Basis for Processing

Under UK GDPR, we process your personal data based on the following legal grounds:

  • Responding to enquiries: Legitimate interest
  • Providing contracted services: Performance of a contract
  • Sending marketing emails: Consent
  • Website analytics: Legitimate interest
  • Legal compliance: Legal obligation

5. Data Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following circumstances:

5.1 Service Providers

We may share data with trusted third-party service providers who assist us in operating our website and business, including hosting providers, email service providers, analytics providers (Google Analytics), and payment processors (if applicable).

5.2 Legal Requirements

We may disclose your information if required by law, court order, or governmental authority.

5.3 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

6. International Data Transfers

Our development center is located in India. When you provide information to us, your data may be transferred to and processed in India by our team at Taramsys Private Limited, 12 Victoria Street, Tuticorin 628001, Tamil Nadu, India.

We ensure appropriate safeguards are in place for international transfers, including Standard Contractual Clauses approved by the UK Information Commissioner's Office (ICO), internal data protection policies and procedures, and technical and organisational security measures.

7. Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected:

  • Contact form submissions: 2 years from last contact
  • Client project data: 7 years after project completion
  • Email marketing subscribers: Until you unsubscribe
  • Website analytics data: 26 months (Google Analytics default)
  • Contractual records: 7 years after contract end

8. Your Rights

Under UK GDPR, you have the following rights regarding your personal data:

  • Right of Access: You can request a copy of the personal data we hold about you.
  • Right to Rectification: You can request correction of inaccurate or incomplete data.
  • Right to Erasure: You can request deletion of your data in certain circumstances.
  • Right to Restrict Processing: You can request that we limit how we use your data.
  • Right to Data Portability: You can request your data in a structured, machine-readable format.
  • Right to Object: You can object to processing based on legitimate interests or for direct marketing.
  • Right to Withdraw Consent: Where processing is based on consent, you can withdraw consent at any time.

To exercise any of these rights, please contact us at policy@taramsys.com. We will respond within one month.

9. Data Security

We implement appropriate technical and organisational measures to protect your personal data, including encryption of data in transit (SSL/TLS), secure access controls and authentication, regular security assessments, staff training on data protection, and secure data storage and backup procedures.

10. Children's Privacy

Our Website and services are not intended for individuals under the age of 18. We do not knowingly collect personal data from children. If we learn we have collected data from a child, we will delete it promptly.

11. Links to Third-Party Websites

Our Website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to read the privacy policies of any website you visit.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated "Last Updated" date. For significant changes, we may notify you by email or through a prominent notice on our Website.

13. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us:

Data Controller:
Taramsys Limited
20-22 Wenlock Road
London N1 7GU
United Kingdom

Email: policy@taramsys.com
Phone: +44 (0) 204 577 1123

Supervisory Authority:
If you are not satisfied with our response, you have the right to lodge a complaint with the Information Commissioner's Office (ICO):
Website: www.ico.org.uk
Phone: 0303 123 1113

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